At VAVA Foods, customer satisfaction is our priority. We take great care in ensuring that every product is hygienically processed, carefully packed, and delivered in excellent condition. Please read our refund policy carefully before placing your order.
Eligibility for Refund
You may be eligible for a refund or replacement if:
- You receive a damaged or leaking product.
- You receive an incorrect product.
- The product is expired at the time of delivery.
- The package is tampered with before delivery.
- Your order is cancelled before dispatch.
To process your request, please contact us within 48 hours of receiving your order.
Non-Refundable Items
Refunds or replacements will not be provided in the following situations:
- Product has been opened or partially consumed.
- Damage caused due to improper storage after delivery.
- Change of mind after delivery.
- Incorrect shipping information provided by the customer.
- Delay caused by courier services beyond our control.
How to Request a Refund
To request a refund or replacement, please email us with the following details:
- Order Number
- Customer Name
- Contact Number
- Clear photographs of the product and packaging
- Reason for the refund request
Email: info@vavafoods.in
Our customer support team will review your request and respond within 2–3 business days.
Refund Process
Once your request is approved:
- Refunds will be processed to your original payment method.
- Processing time may take 5–7 business days, depending on your bank or payment provider.
- If a replacement is approved, the new product will be dispatched as soon as possible.
Order Cancellation
Orders may be cancelled before they are dispatched.
If your order has already been shipped, cancellation will not be possible. However, you may contact our support team for further assistance.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Kindly share photographs of:
- Product packaging
- Shipping label
- Damaged product
This helps us investigate the issue and provide a quick resolution.
Contact Us
For any refund or return-related queries, please contact us:
VAVA Foods
- Email: info@vavafoods.in
- Phone: +91 94519 82119
- Corporate Office
Plot No. 20, Opp. Front Lane of Family Hospital, Maharaja Agrasen Nagar, Tadi Khana, Lucknow. - Manufacturing Unit
D-335, UPSIDC, Agro Park, Phase-1, Kursi Road, District Barabanki, Uttar Pradesh, India.
We value your trust and strive to provide high-quality food products with a smooth shopping experience. Thank you for choosing VAVA Foods – Taste bhi VAVA!! Health bhi VAVA!!